WooCommerce Plugin Settings
Learn how to use the settings in your WooCommerce plugin
Retainful plugin settings
Cart tracking engine: Change to ‘PHP’ only if your carts aren’t tracked. Otherwise, leave it in the default setting.
Track Zero value carts / orders: You can enable this option if you would like to track carts with ‘0’ value.
Consider On-hold order status as abandoned cart: You can enable this option If you would like to consider ‘on-hold’ order status as abandoned cart.
Consider Canceled order as abandoned cart: You can enable this option If you would like to consider ‘cancelled’ order as abandoned cart.
Consider Failed order status as abandoned cart: You can enable this option if you would like to consider 'Failed' order status as abandoned cart.
Fix for cart sync not working: You can enable this option if carts aren’t syncing in your Retainful dashboard.
Enable Referral program for your store?: This option allows you to enable or disable the referral program in your storefront.
Show unique referral link in my account page for logged in customers: You can enable this option if you would like to show the unique referral link in ‘My account’ page for logged in customers.
To use the last two options you should also enable and configure the referral program in your Retainful dashboard.
Required plan - Starter or any higher plan
Enabled GDPR Compliance?: Enable this option to display GDPR compliance message in the checkout page and product page. Learn more about ensuing GDPR compliance in Retainful here.
Compliance Message: You can add the GDPR Compliance message in this field. The message will be displayed in the checkout page and product page.
Enable IP filter: If you don't wish to track from particular IP addresses, you need to enable this option.
Exclude capturing carts from these IP's: You can enter the IP addresses for which you don't want to track carts.
Session handler: Here you can select the session handler for the plugin. (DO NOT change this setting unless you're instructed by Retainful support team)
Varnish Cache Compatibility: Use this option only when you are using the server side caching with Varnish. (DO NOT change this setting unless you are instructed by the Retainful Support team)