# Retainful - WooCommerce Plugin Settings

Retainful provides several customization options for cart tracking, order management, and additional features. \
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Here’s what each setting means and how you can use it effectively:

<figure><img src="https://837552055-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MDdKRAW4KzC-CNNbvnH%2Fuploads%2FO5weyNcXzDjf4S3gABXf%2Fimage.png?alt=media&#x26;token=458ac4b9-4b36-4346-aba2-5ca428ecc8ce" alt="Retainful plugin settings"><figcaption><p>Retainful plugin settings</p></figcaption></figure>

### Cart Tracking Engine

> **JavaScript (Default, Recommended)**: This is the default and recommended setting for most stores to track carts in real time.
>
> **PHP**: Use this option only if JavaScript tracking doesn’t work.

### Use Only Webhooks for Tracking Order Events in the Background

> * **Yes/No**: Turning this on disables real-time tracking of order activities (like order placement). Instead, WooCommerce webhooks send order details to the Retainful API in the background.
> * **Important**: Make sure your **WooCommerce cron setup** is working correctly. If it isn’t, order data won’t reach Retainful, and automated workflows won’t trigger.

### **Track Zero Value Carts/Orders**:

> * Enable this option to track carts or orders with a value of 0 (e.g., free trials or test carts).

### **Consider ‘On-Hold’ Order Status as Abandoned Cart**:

> * Enable this if you want orders marked as "On-Hold" to be treated as abandoned carts.

### **Consider ‘Canceled’ Order Status as Abandoned Cart**:

> * Enable this if you want canceled orders to be included as abandoned carts.

### **Consider ‘Failed’ Order Status as Abandoned Cart**:

> * Enable this if you want failed orders to be marked as abandoned carts.

### **Fix for Cart Sync Not Working**:

> * Use this option if you don’t see carts appearing in your Retainful dashboard.

### Audience Building and Consent Settings

1. **Enable Signup Forms/Popups**:

> Enable this option if you’re using Retainful’s signup forms or popups to grow your audience list.

2. **Marketing Consent**:

> * **Implicit**: Assumes customer consent without an explicit opt-in.
> * **Explicit**: Adds an opt-in checkbox at checkout to capture customer consent.
> * **Consent Field Position**: Choose where the opt-in checkbox appears at checkout.
> * **Example Checkbox Text**: *"**Keep me up to date on news and exclusive offers**."*

{% hint style="danger" %}
**NOTE**\
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Under GDPR, informing users about real-time cart tracking is mandatory.
{% endhint %}

### IP Filtering and Debugging

1. **Enable IP Filter**:

> * Use this to exclude specific IP addresses from cart tracking.
> * Format: Enter IPs as `192.168.1.10,192.168.1.11` or use ranges like `192.168.*` or `192.168.1.1 - 192.168.1.255`.

2. **Enable Debug Log**:

> * Use this option to generate logs for debugging issues with Retainful.

### Advanced Settings

**Session Handler**:

> * Default: **WooCommerce Session**.
> * Only change this to **Cookie** if instructed by Retainful Support.

**Enable AfterPay Payment Gateway Support**:

> * Use this option only if you have the AfterPay plugin installed.

**Varnish Cache Compatibility**:

> * Use this option if your store uses server-side caching with Varnish.

{% hint style="danger" %}
**IMPORTANT**\
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Some features might stop working if this is enabled. Check with Retainful Support before using it.
{% endhint %}

{% hint style="success" %}
**Need More Help?**&#x20;

We’re here to make things easier for you!

* Email Us: Reach out anytime at <support@retainful.com>.
* Schedule a Call: Still stuck or need a hands-on walkthrough? Book a quick session with our support team, and we’ll guide you step-by-step.

[**Schedule a call with us**](https://zcal.co/retainful/onboarding)**.**
{% endhint %}