# Cart Activity

{% embed url="<https://youtu.be/5ZGCXeCUIR4?si=3K4Jf5je_-XZDgmO>" %}
How to view abandoned carts in Woocommerce?
{% endembed %}

**How to Access Cart Activity?**

1. Go to your **Retainful Dashboard**.
2. Navigate to **Metrics > Cart Activity**.

This section provides a detailed list of:

* Live Carts
* Abandoned Carts
* Recovered Carts

You can also view important metrics related to cart abandonment and recovery

**Key Cart Metrics**

1. **Abandoned Revenue**: Total revenue from carts that were abandoned.
2. **Abandoned Carts**: Total number of carts marked as abandoned.
3. **Recovered Revenue**: Total revenue generated from recovered carts.
4. **Recovered Carts**: Total number of successfully recovered carts.
5. **Recoverable Carts**: Total number of carts with customer email addresses, making them eligible for recovery campaigns.

<figure><img src="/files/naIKcNl3JiyWVDRcE0dK" alt=""><figcaption><p>Cart Activity Section</p></figcaption></figure>

## Carts Activity

Here you can find the list of carts that Retainful tracks at your store.

<figure><img src="/files/yKet8v3O0Rg5cIE3qKN7" alt=""><figcaption><p>Carts Activity List</p></figcaption></figure>

The list will consist of the following,

1. **Live Carts**: When a customer is actively shopping in your store, their cart will appear as a ‘Live’ cart in the Retainful dashboard.
2. **Abandoned Carts**: Carts are marked as 'Abandoned' if the customer does not complete the purchase within a specified timeframe. You can configure this timeframe by going to [**Retainful dashboard**](https://app.retainful.com/dashboard) > **Settings > General > Abandoned Carts** in the Retainful dashboard.

{% hint style="success" %}
**NOTE:** If a customer starts a live cart and completes the purchase eventually, his/her cart will disappear from the Retainful dashboard.
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3. **Recovered Carts**: A cart is marked as 'Recovered' when a customer:
   * Clicks the 'Cart Recovery' button or link in an abandoned cart recovery email and completes the purchase.
   * Uses a dynamic coupon from the recovery email to place an order.
4. **Recoverable Carts**: Carts are labeled as ‘**Recoverable**’ if customers provide their email address on the checkout page or through Retainful’s popups while abandoning the cart.

## **Filter by date range**

To view the Abandoned Carts Metrics and Cart Activity list for a specific period (e.g., the last 7 days or the last 30 days), use the **‘Filter by date range’** option. It is available on the right side of the **‘Cart Activity’** section.

<figure><img src="/files/mbY1rjDVo6G0w270CGJ4" alt=""><figcaption><p>Filter by date range</p></figcaption></figure>

## Actions

* **Export as CSV**: Download a list of recoverable, abandoned, or recovered carts by clicking the 'Export as CSV' button.
* **View Cart Details**: Access detailed cart and checkout information by clicking the 'View' icon under the 'Actions' column in the cart list.

<figure><img src="/files/ykDokoPEvJjxbn9XSBJP" alt="" width="375"><figcaption><p>Checkout / Cart information</p></figcaption></figure>

* **Delete Carts**: Remove a cart by clicking the 'Delete' icon.

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**NOTE:** Deleting a cart will remove all metrics and conversions associated with it. Additionally, if an abandoned cart is deleted while it is part of a live workflow, the cart will be automatically exited from the workflow.
{% endhint %}

{% hint style="success" %}
**Need More Help?**&#x20;

We’re here to make things easier for you!

* Email Us: Reach out anytime at <support@retainful.com>.
* Schedule a Call: Still stuck or need a hands-on walkthrough? Book a quick session with our support team, and we’ll guide you step-by-step.

[**Schedule a call with us**](https://zcal.co/retainful/onboarding)**.**
{% endhint %}


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