Retainful Knowledge Base
  • Retainful Knowledge Base
  • Installation
    • WooCommerce
    • Shopify
    • Setting up a Sending Domain
  • Automations
    • Welcome Email Series
    • Abandoned Cart Recovery Emails
    • Thank you Email Series
    • Win Back Emails
    • Product Review Request Email
    • Order Follow Up Emails
    • Product Specific Follow Up Emails
    • Automation Workflow Settings
      • Entry Rules
      • Trigger Rules
      • Customer Rules
      • Exit Rules
      • Block / Steps
    • Smart Sending
    • Smart Delay
  • EMAIL SETTINGS
    • Email Drag and Drop Editor
    • Save as Template
    • Adding a store logo on your email template
    • Adding a Coupon Block to Your Email Template
  • Campaigns
    • Creating a Campaign
  • AUDIENCE
    • Getting started with List & Segments
    • Creating a List
    • Creating a Segment
  • Signup Forms
    • Add to Cart Popup
    • Exit-Intent Popup
    • Welcome Popup
    • Embed Form
    • Enabling Signup Forms In Retainful Settings
    • Popup Editor
    • Popup Triggers
    • Popup Targeting
  • Contacts
    • What is a Contact
    • Import Contacts From Store
    • Import Contacts From CSV File
  • Metrics & Cart Activity
    • Cart Activity
    • Conversions
    • Automation Outbox
    • Campaign Outbox
  • Teams
    • Invite Team Members
  • SETTINGS
    • Retainful Settings
      • General
      • Email
      • Suppression List
      • UTM Parameters
    • Retainful - WooCommerce Plugin Settings
  • Integrations
    • MailChimp
    • MailerLite
    • Klaviyo
    • HubSpot
    • Brevo (Formerly SendInBlue)
    • Active Campaign
    • ConvertKit
    • Zapier
    • Migrate To Improved Integrations
  • HOW TO's
    • How to Insert Retainful's Shortcodes
    • How to Resolve Cart Recovery Emails Sent After Order Placement
    • How to Create Dynamic Coupon Codes in Emails
    • How to check conversions
    • How to ensure GDPR compliance - Marketing Consent
    • What Are Opt-In Settings and How Can You Configure Them?
    • How to Manage Multiple Stores with Retainful
    • How Can You Improve Email Deliverability
    • Sending Domain
      • GoDaddy
      • Hostinger
    • Google & Yahoo Sender Requirements
    • How Customer's Email Address is captured?
    • How Retainful Tracks Conversions with Coupon Codes?
    • How to delete a Bounce-back email or a failed email address?
    • How Was My Store Account Deleted?
    • How to insert coupon codes in automation emails?
    • How Can You Use Google Fonts in Retainful Email Templates?
Powered by GitBook
On this page
  • Carts Activity
  • Filter by date range
  • Actions

Was this helpful?

  1. Metrics & Cart Activity

Cart Activity

Learn how to track cart activities and view key metrics in your Retainful dashboard.

PreviousImport Contacts From CSV FileNextConversions

Last updated 1 month ago

Was this helpful?

How to Access Cart Activity?

  1. Go to your Retainful Dashboard.

  2. Navigate to Metrics > Cart Activity.

This section provides a detailed list of:

  • Live Carts

  • Abandoned Carts

  • Recovered Carts

You can also view important metrics related to cart abandonment and recovery

Key Cart Metrics

  1. Abandoned Revenue: Total revenue from carts that were abandoned.

  2. Abandoned Carts: Total number of carts marked as abandoned.

  3. Recovered Revenue: Total revenue generated from recovered carts.

  4. Recovered Carts: Total number of successfully recovered carts.

  5. Recoverable Carts: Total number of carts with customer email addresses, making them eligible for recovery campaigns.

Carts Activity

Here you can find the list of carts that Retainful tracks at your store.

The list will consist of the following,

  1. Live Carts: When a customer is actively shopping in your store, their cart will appear as a ‘Live’ cart in the Retainful dashboard.

  2. Abandoned Carts: Carts are marked as 'Abandoned' if the customer does not complete the purchase within a specified timeframe. You can configure this timeframe by going to Retainful dashboard > Settings > General > Abandoned Carts in the Retainful dashboard.

NOTE: If a customer starts a live cart and completes the purchase eventually, his/her cart will disappear from the Retainful dashboard.

  1. Recovered Carts: A cart is marked as 'Recovered' when a customer:

    • Clicks the 'Cart Recovery' button or link in an abandoned cart recovery email and completes the purchase.

    • Uses a dynamic coupon from the recovery email to place an order.

  2. Recoverable Carts: Carts are labeled as ‘Recoverable’ if customers provide their email address on the checkout page or through Retainful’s popups while abandoning the cart.

Filter by date range

To view the Abandoned Carts Metrics and Cart Activity list for a specific period (e.g., the last 7 days or the last 30 days), use the ‘Filter by date range’ option. It is available on the right side of the ‘Cart Activity’ section.

Actions

  • Export as CSV: Download a list of recoverable, abandoned, or recovered carts by clicking the 'Export as CSV' button.

  • View Cart Details: Access detailed cart and checkout information by clicking the 'View' icon under the 'Actions' column in the cart list.

  • Delete Carts: Remove a cart by clicking the 'Delete' icon.

NOTE: Deleting a cart will remove all metrics and conversions associated with it. Additionally, if an abandoned cart is deleted while it is part of a live workflow, the cart will be automatically exited from the workflow.

Need More Help?

We’re here to make things easier for you!

  • Email Us: Reach out anytime at support@retainful.com.

  • Schedule a Call: Still stuck or need a hands-on walkthrough? Book a quick session with our support team, and we’ll guide you step-by-step.

Schedule a call with us.

How to view abandoned carts in Woocommerce?
Cart Activity Section
Carts Activity List
Filter by date range
Checkout / Cart information