Cart Activity
Learn how to track cart activities and view key metrics in your Retainful dashboard.
Last updated
Learn how to track cart activities and view key metrics in your Retainful dashboard.
Last updated
How to Access Cart Activity?
Go to your Retainful Dashboard.
Navigate to Metrics > Cart Activity.
This section provides a detailed list of:
Live Carts
Abandoned Carts
Recovered Carts
You can also view important metrics related to cart abandonment and recovery
Key Cart Metrics
Abandoned Revenue: Total revenue from carts that were abandoned.
Abandoned Carts: Total number of carts marked as abandoned.
Recovered Revenue: Total revenue generated from recovered carts.
Recovered Carts: Total number of successfully recovered carts.
Recoverable Carts: Total number of carts with customer email addresses, making them eligible for recovery campaigns.
Here you can find the list of carts that Retainful tracks at your store.
The list will consist of the following,
Live Carts: When a customer is actively shopping in your store, their cart will appear as a ‘Live’ cart in the Retainful dashboard.
Abandoned Carts: Carts are marked as 'Abandoned' if the customer does not complete the purchase within a specified timeframe. You can configure this timeframe by going to Retainful dashboard > Settings > General > Abandoned Carts in the Retainful dashboard.
NOTE: If a customer starts a live cart and completes the purchase eventually, his/her cart will disappear from the Retainful dashboard.
Recovered Carts: A cart is marked as 'Recovered' when a customer:
Clicks the 'Cart Recovery' button or link in an abandoned cart recovery email and completes the purchase.
Uses a dynamic coupon from the recovery email to place an order.
Recoverable Carts: Carts are labeled as ‘Recoverable’ if customers provide their email address on the checkout page or through Retainful’s popups while abandoning the cart.
To view the Abandoned Carts Metrics and Cart Activity list for a specific period (e.g., the last 7 days or the last 30 days), use the ‘Filter by date range’ option. It is available on the right side of the ‘Cart Activity’ section.
Export as CSV: Download a list of recoverable, abandoned, or recovered carts by clicking the 'Export as CSV' button.
View Cart Details: Access detailed cart and checkout information by clicking the 'View' icon under the 'Actions' column in the cart list.
Delete Carts: Remove a cart by clicking the 'Delete' icon.
NOTE: Deleting a cart will remove all metrics and conversions associated with it. Additionally, if an abandoned cart is deleted while it is part of a live workflow, the cart will be automatically exited from the workflow.
Need More Help?
We’re here to make things easier for you!
Email Us: Reach out anytime at support@retainful.com.
Schedule a Call: Still stuck or need a hands-on walkthrough? Book a quick session with our support team, and we’ll guide you step-by-step.
