Email

This article walks you through about the Retainful Email settings.

Email

In this section, you can configure the Email Properties and Sending Domain settings to manage your email communications

Email Settings

Email Properties

• "From" Name Enter the name that should appear in the "From" field of the emails sent to customers. Example: Dianne Russel

• From Email Address Enter the email address from which reminder emails will be sent. Example: [email protected]

• Send using Retainful shared email address (Not Recommended) Enable this option if you prefer to send emails using Retainful's shared email address instead of your custom domain.

• "Reply To" Address Specify the email address where replies from customers should be sent when they respond to your email.

To learn more about configuring theSending Domainin Retainful & Alternatively, you can schedule a call with us

Email Settings

Smart Sending

Skip sending emails to contacts who have already received an email within the specified time period.

EXAMPLE If you set the time period to 24 hours, any emails scheduled within this timeframe will be skipped if the recipient has already received an email from any workflow or campaign during the last 24 hours.

NOTE: You can enable or disable Smart Sending for specific workflows and campaigns based on your requirements.

Need More Help?

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• Email Us: Reach out anytime at [email protected].

• Schedule a Call: Still stuck or need a hands-on walkthrough? Book a quick session with our support team, and we’ll guide you step-by-step.

Schedule a call with us.