> For the complete documentation index, see [llms.txt](https://help.retainful.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.retainful.com/settings/retainful-settings/email.md).

# Email

## **Email**

In this section, you can configure the Email Properties and Sending Domain settings to manage your email communications

<figure><img src="/files/tDaTPxQIIJxY0EWNyQxR" alt=""><figcaption><p>Email Settings</p></figcaption></figure>

#### Email Properties

> * <mark style="color:orange;">**"From" Name**</mark>\
>   Enter the name that should appear in the "From" field of the emails sent to customers.\
>   **Example:** Dianne Russel
> * <mark style="color:orange;">**From Email Address**</mark>\
>   Enter the email address from which reminder emails will be sent.\
>   **Example:** <hello@yourstore.com>
> * <mark style="color:orange;">**Send using Retainful shared email address (Not Recommended)**</mark>\
>   Enable this option if you prefer to send emails using Retainful's shared email address instead of your custom domain.
> * <mark style="color:orange;">**"Reply To" Address**</mark>\
>   Specify the email address where replies from customers should be sent when they respond to your email.

{% hint style="info" %}
To learn more about configuring the[Sending Domain](/how-tos/sending-domain.md)in Retainful & Alternatively, you can [<mark style="color:blue;">**schedule a call**</mark>](https://zcal.co/retainful/onboarding) with us &#x20;
{% endhint %}

#### Email Settings

#### Smart Sending

Skip sending emails to contacts who have already received an email within the specified time period.

> **EXAMPLE**\
> \
> If you set the time period to **24 hours**, any emails scheduled within this timeframe will be skipped if the recipient has already received an email from any workflow or campaign during the last 24 hours.

{% hint style="warning" %}
**NOTE:**\
You can enable or disable Smart Sending for specific workflows and campaigns based on your requirements.
{% endhint %}

{% hint style="success" %}
**Need More Help?**&#x20;

We’re here to make things easier for you!

* Email Us: Reach out anytime at <support@retainful.com>.
* Schedule a Call: Still stuck or need a hands-on walkthrough? Book a quick session with our support team, and we’ll guide you step-by-step.

[**Schedule a call with us**](https://zcal.co/retainful/onboarding)**.**
{% endhint %}


---

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