# How Was My Store Account Deleted?

In case your store account has been deleted, it is likely due to extended inactivity or missed subscription payments. Below is important information regarding account removal due to inactivity and payment issues.

{% hint style="warning" %}
Please be aware that if your Retainful account remains inactive or if your subscription payments are not processed for a continuous period of 90 days, your account will be automatically removed.
{% endhint %}

## How to Reactivate Your Store Account

Don't worry! You can easily create new store accounts for your domains and reconnect them to Retainful. Follow the steps below to restore your store contacts and order history.

## Steps to Reconnect Your Store Account

#### 1. **Create a New Store Account**

* Log in to Retainful and create new store accounts for your domains.

2\. **Copy Your API Key and Secret:**

* Go to your **Retainful Dashboard** and select the domain you want to connect (e.g., `Example.com`).
* Navigate to **Settings**.
* Copy your **API Key** and **API Secret**.<br>

  <figure><img src="/files/1nYWBIgzM14qhIARkYPt" alt=""><figcaption><p>API key and API Secret</p></figcaption></figure>

3\. **Install Retainful Plugin on WordPress:**

* Go to your **WordPress Dashboard** for the domain you're reconnecting.
* Navigate to **Plugins** > **Add New**.
* Search for **Retainful**, then install and activate the plugin.
* In the Retainful plugin settings, paste the **API Key** and **API Secret** you copied earlier.<br>

  <figure><img src="/files/ZTAvO0DUMjujcEtfgI8G" alt=""><figcaption><p>Copy the API keys</p></figcaption></figure>

4\. **Connect Your Store:**

* Click **Connect** to link your WordPress dashboard with Retainful.

5\. **Import Store Data**<mark style="color:orange;">**:**</mark>

* Go back to your **Retainful Dashboard**, then navigate to **Audience**.
* Click the **Import Contacts** button.
* Choose **Import from Store**, and follow the on-screen steps to bring in your store contacts and order history. [Learn more about importing the contacts from the store.](/contacts/import-contacts-from-csv-file.md)

{% hint style="warning" %}
**NOTE:**\ <mark style="color:orange;">**Repeat the Process for Additional Domains:**</mark>

Follow the same steps for any other domains you need to reconnect, such as `example.com`.
{% endhint %}

## What Happens After Reconnecting?

Once you've connected your store and imported your data, you’ll be able to use Retainful’s features again, including:

* Creating workflows for your store
* Automating post-purchase emails
* Tracking customer behavior and order history

## How to disconnect Retainful from your store?

To disconnect Retainful from your store, follow these steps based on the image you uploaded:

1. **Go to the Retainful Plugin**: In the left sidebar, click on **Retainful**.
2. **Click on "Dis-connect"**: You’ll see a button labeled **Dis-connect**. Click on it to disconnect your Retainful account from your store.<br>

   <figure><img src="/files/8aZUbKmHQh0rY9P9btv4" alt=""><figcaption><p>Click Dis-connect</p></figcaption></figure>

{% hint style="info" %}
**Need More Help in setting up Retainful?** <br>

We’re here to make things easier for you!<br>

* **Email Us:** Reach out anytime at [<mark style="color:orange;">support@retainful.com</mark>](mailto:support@retainful.com)<mark style="color:orange;">.</mark>
* **Schedule a Call:** Still stuck or need a hands-on walkthrough?

\
&#x20;[<mark style="color:orange;">**Book a quick session with our support team**</mark>](https://zcal.co/retainful/onboarding), and we’ll guide you step-by-step.
{% endhint %}


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