- Addressing them with their name (Hey Steffie….)
- Engage in one-on-one connect with your customers
- 1.Buy one get 3 free offers
- 2.Free Shipping and Returns
- 3.Discount coupons for purchases above a certain limit and so on.
Examples: Get your free rewards, Welcome back, Collect your coupon, Avail 10% OFF Now!
For example, if a customer makes a successful purchase on the 1st of December and remains inactive for the rest of the month, you can wait for 45 days and send them the Win-Back Email by January 15th in order to bring them back to your store. This email may help in reviving your relationship with that customer who was inactive for a long.
For example: If you have placed the order at 10:00 AM, you should receive the win-back email at 10:10 AM. (Make sure you don't place any orders with the same email address within the 10 minutes time interval.)