# Import Contacts From CSV File

The **"Import from CSV File"** within Retainful streamlines the process of transferring data from a CSV file to your Retainful account. This feature proves particularly valuable when migrating essential customer information from a different platform, enhancing the efficiency of the data transition process.

{% embed url="<https://youtu.be/XfoetCGggKs?si=Vgh4M8YTrPdzKdiT>" %}
Import Contacts into Retianful from a CSV File
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{% hint style="info" %}
Please ensure you are on a premium plan before utilizing the "Import from CSV File" feature, as it is exclusive to premium subscribers. It is not applied for free or trial users.
{% endhint %}

### **Access the Import Section**

* Login to your[ Retainful dashboard](https://app.retainful.com/dashboard) -> **Audience** and click on 'Import Contacts'.\ <br>

  <figure><img src="/files/oyQupTOng072YeHDkFnF" alt=""><figcaption><p>Import contacts</p></figcaption></figure>
* Choose an import type - >"Import from CSV File" and continue.\ <br>

  <figure><img src="/files/gkWfwutVe89xMZAL3MMF" alt=""><figcaption><p>Import from a CSV file</p></figcaption></figure>

### Prepare your CSV file

* Ensure your CSV file is correctly formatted with the required data.
* Make sure the columns in your CSV align with Retainful's data fields.&#x20;

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**NOTE:** Feel free to download the sample CSV file and use it as a reference for the fields.
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<figure><img src="/files/g4BRidcAp3EdLlb3BUTR" alt=""><figcaption><p>Download a CSV file</p></figcaption></figure>

### **Choose Your CSV File**

* Drag & Drop or Choose a CSV file to upload
* Select your prepared CSV file from your computer.

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**Note**

Make sure that each CSV file is no larger than 20MB and does not exceed 10,000 rows.
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### **Import Settings**

* **Lists**: Choose one or most lists where you want to add these contacts. (Maximum 5 lists).
* **Subscription Status:** Choose the subscription status of the contacts.

{% hint style="info" %}
**IMPORTANT**: If you choose 'Unsubscribe' here and the overwrite option, then an existing contact with a "Subscribed" status will be updated to "Unsubscribed".
{% endhint %}

<figure><img src="/files/GBE6B28KrwyFibsAZeHv" alt=""><figcaption><p>Choose a CSV file</p></figcaption></figure>

* Click on Continue.

### **Verify and Confirm**

* Verify the information in the preview to ensure accuracy.
* Click "Confirm & Import" to proceed.
* It will take a moment and you will get a message that ‘Your import has been completed’.<br>

  <figure><img src="/files/MY3w4EdHnV1n3RO9YXSx" alt=""><figcaption><p>Verify the Information</p></figcaption></figure>

And that's it! You've successfully imported data from your CSV file into Retainful.

{% hint style="success" %}
**Need More Help?**&#x20;

We’re here to make things easier for you!

* Email Us: Reach out anytime at <support@retainful.com>.
* Schedule a Call: Still stuck or need a hands-on walkthrough? Book a quick session with our support team, and we’ll guide you step-by-step.

[**Schedule a call with us**](https://zcal.co/retainful/onboarding)**.**
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