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On this page
  • Access the Import Section
  • Prepare your CSV file
  • Choose Your CSV File
  • Import Settings
  • Verify and Confirm

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  1. Contacts

Import Contacts From CSV File

Learn How to import contacts from CSV file to Retainful.

PreviousImport Contacts From StoreNextCart Activity

Last updated 3 months ago

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The "Import from CSV File" within Retainful streamlines the process of transferring data from a CSV file to your Retainful account. This feature proves particularly valuable when migrating essential customer information from a different platform, enhancing the efficiency of the data transition process.

Please ensure you are on a premium plan before utilizing the "Import from CSV File" feature, as it is exclusive to premium subscribers. It is not applied for free or trial users.

Access the Import Section

  • Choose an import type - >"Import from CSV File" and continue.

Prepare your CSV file

  • Ensure your CSV file is correctly formatted with the required data.

  • Make sure the columns in your CSV align with Retainful's data fields.

NOTE: Feel free to download the sample CSV file and use it as a reference for the fields.

Choose Your CSV File

  • Drag & Drop or Choose a CSV file to upload

  • Select your prepared CSV file from your computer.

Note

Make sure that each CSV file is no larger than 20MB and does not exceed 10,000 rows.

Import Settings

  • Lists: Choose one or most lists where you want to add these contacts. (Maximum 5 lists).

  • Subscription Status: Choose the subscription status of the contacts.

IMPORTANT: If you choose 'Unsubscribe' here and the overwrite option, then an existing contact with a "Subscribed" status will be updated to "Unsubscribed".

  • Click on Continue.

Verify and Confirm

  • Verify the information in the preview to ensure accuracy.

  • Click "Confirm & Import" to proceed.

  • It will take a moment and you will get a message that ‘Your import has been completed’.

And that's it! You've successfully imported data from your CSV file into Retainful.

Need More Help?

We’re here to make things easier for you!

  • Schedule a Call: Still stuck or need a hands-on walkthrough? Book a quick session with our support team, and we’ll guide you step-by-step.

Login to your -> Audience and click on 'Import Contacts'.

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Import Contacts into Retianful from a CSV File
Import contacts
Import from a CSV file
Download a CSV file
Choose a CSV file
Verify the Information