General

This article walks you through about the general settings of the Retainful.

You can find your API Keys, currency & time zone settings, and abandoned carts settings in the ‘General’ section.

API Keys:

API Keys: If you’re using Retainful in WooCommerce, you can copy the API Keys from here and paste them into your WordPress dashboard -> Connection page to connect the WooCommerce store with your Retainful dashboard.

Currency & Time Zone:

To set your preferred currency, select it from the dropdown menu if you have a multi-currency store. The metrics in the Retainful dashboard and Cart Activity will default to the selected currency.

API Keys, Currency & Time Zone Settings

And, you can select the Time Zone that you would like to apply for the dates and times in Retainful.

Abandoned Carts

• Send a notification to the store administrator when there is a conversion

  This feature sends a notification to the store administrator whenever a cart is recovered or a repeat purchase is made.

• Handle duplicate carts automatically

  Enable this option to manage duplicate carts automatically without manual intervention.

• When to consider a cart as abandoned?

  Choose a time duration (in minutes) from the dropdown to define when a cart will be marked as ‘Abandoned’ in the Retainful dashboard.

• Threshold for duplicate carts Set the time duration (in hours) from the dropdown to determine when a cart is considered a duplicate.

Abandoned Carts Settings

EXAMPLE: If set to ‘24’, and a customer creates two carts with the same items, email address, and browser on the same day, the second cart will be marked as ‘Duplicate’. Duplicate carts will not be tracked, and no recovery emails will be sent.

NOTE Make sure to click on ‘Save Changes’ after making any changes in the settings.

Need More Help?

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