# How to Resolve Cart Recovery Emails Sent After Order Placement

If you're experiencing an issue where customers receive cart recovery emails even after placing an order, please follow the steps outlined below to ensure that your Retainful plugin is correctly configured and your webhooks are properly set up.

## Step 1: Update the Retainful Plugin

1. Log in to your [Retainful dashboard](http://app.retainful.com).
2. Navigate to **Plugins**.
3. Locate the **Retainful plugin**.
4. Ensure the Retainful plugin is updated to the **latest version**.

{% hint style="warning" %}
**If an update is available, click on Update Now.**
{% endhint %}

## Step 2: Reconnect the Retainful Plugin

1. Go to your **WordPress dashboard**.
2. Navigate to **Retainful -> Connection**.
3. Click the **Re-connect button**.

<figure><img src="https://837552055-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MDdKRAW4KzC-CNNbvnH%2Fuploads%2FyVojlVKDQz1LsIbo64v4%2Fimage.png?alt=media&#x26;token=ffccd4ae-b46f-4c69-8f36-76378070c57e" alt=""><figcaption><p>Re-connect</p></figcaption></figure>

## Step 3: Verify Webhooks Configuration

1. Go to your **WordPress dashboard**.<br>

   <figure><img src="https://837552055-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MDdKRAW4KzC-CNNbvnH%2Fuploads%2FPZwzXjXYDoVszPgQEMOJ%2Fimage.png?alt=media&#x26;token=80ae05a5-fa59-4e28-bdfb-76e2e13d10ca" alt=""><figcaption><p>Woocommerce settings</p></figcaption></figure>
2. Navigate to **WooCommerce -> Settings -> Advanced -> Webhooks**.<br>

   <figure><img src="https://837552055-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MDdKRAW4KzC-CNNbvnH%2Fuploads%2FgZ77J5XglGJqsABRCPy5%2Fimage.png?alt=media&#x26;token=a3e3afc2-01fa-46a4-a41c-2f2bbaad40e4" alt=""><figcaption><p>Navigating Webhooks for Retainful</p></figcaption></figure>
3. Ensure you see two webhooks:

* Retainful Order Create
* Retainful Order Update

<figure><img src="https://837552055-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MDdKRAW4KzC-CNNbvnH%2Fuploads%2FDBNWDGP9daiRDdbJCCN7%2Fscreenshot-referlane.com-2024.09.24-17_21_43.png?alt=media&#x26;token=7ac6cd9b-2876-4f97-b754-ef2fa5fb8373" alt=""><figcaption><p>Retainful Webhooks</p></figcaption></figure>

#### If the Webhooks Are Missing:

1. Go to your **WordPress dashboard**.
2. Navigate to **Plugins**.
3. Find the **Retainful plugin**.
4. Deactivate the plugin by clicking **Deactivate**.

<figure><img src="https://837552055-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MDdKRAW4KzC-CNNbvnH%2Fuploads%2FkjkuCD5I83QqqcaQJStR%2Fimage.png?alt=media&#x26;token=b945075b-4259-474f-9b1e-c75a8f965890" alt=""><figcaption><p>Deactivate Retainful</p></figcaption></figure>

5. **Reactivate** the plugin by clicking **Activate**.

{% hint style="info" %}
**This action should recreate the webhooks if they were deleted or not added.**
{% endhint %}

If the issue persists, please follow the steps below,

## Step 4: Adjust Order Status Settings

For the payment options such as “invoice” or “cash-on-delivery”, which result in the order status being marked as “Pending” or “On Hold,” these will be classified as abandoned carts. Therefore, it’s necessary to modify the settings in Retainful accordingly.&#x20;

1. In your **WordPress dashboard**, go to **Retainful -> Settings**.&#x20;
2. Find the “**Consider on hold order status as abandoned cart**”.&#x20;
3. Set this field to **NO and** click **'Save**.

This setting ensures that orders with the "**On Hold**" status do not trigger the abandoned cart workflow.

{% hint style="info" %}
**Need More Help in setting up Retainful?** <br>

We’re here to make things easier for you!<br>

* **Email Us:** Reach out anytime at [<mark style="color:orange;">support@retainful.com</mark>](mailto:support@retainful.com)<mark style="color:orange;">.</mark>
* **Schedule a Call:** Still stuck or need a hands-on walkthrough?

\
&#x20;[<mark style="color:orange;">**Book a quick session with our support team**</mark>](https://zcal.co/retainful/onboarding), and we’ll guide you step-by-step.
{% endhint %}