Retainful Knowledge Base
  • Retainful Knowledge Base
  • Installation
    • WooCommerce
    • Shopify
    • Setting up a Sending Domain
  • Automations
    • Welcome Email Series
    • Abandoned Cart Recovery Emails
    • Thank you Email Series
    • Win Back Emails
    • Product Review Request Email
    • Order Follow Up Emails
    • Product Specific Follow Up Emails
    • Automation Workflow Settings
      • Entry Rules
      • Trigger Rules
      • Customer Rules
      • Exit Rules
      • Block / Steps
    • Smart Sending
    • Smart Delay
  • EMAIL SETTINGS
    • Email Drag and Drop Editor
    • Save as Template
    • Adding a store logo on your email template
    • Adding a Coupon Block to Your Email Template
  • Campaigns
    • Creating a Campaign
  • AUDIENCE
    • Getting started with List & Segments
    • Creating a List
    • Creating a Segment
  • Signup Forms
    • Add to Cart Popup
    • Exit-Intent Popup
    • Welcome Popup
    • Embed Form
    • Enabling Signup Forms In Retainful Settings
    • Popup Editor
    • Popup Triggers
    • Popup Targeting
  • Contacts
    • What is a Contact
    • Import Contacts From Store
    • Import Contacts From CSV File
  • Metrics & Cart Activity
    • Cart Activity
    • Conversions
    • Automation Outbox
    • Campaign Outbox
  • Teams
    • Invite Team Members
  • SETTINGS
    • Retainful Settings
      • General
      • Email
      • Suppression List
      • UTM Parameters
    • Retainful - WooCommerce Plugin Settings
  • Integrations
    • MailChimp
    • MailerLite
    • Klaviyo
    • HubSpot
    • Brevo (Formerly SendInBlue)
    • Active Campaign
    • ConvertKit
    • Zapier
    • Migrate To Improved Integrations
  • HOW TO's
    • How to Insert Retainful's Shortcodes
    • How to Resolve Cart Recovery Emails Sent After Order Placement
    • How to Create Dynamic Coupon Codes in Emails
    • How to check conversions
    • How to ensure GDPR compliance - Marketing Consent
    • What Are Opt-In Settings and How Can You Configure Them?
    • How to Manage Multiple Stores with Retainful
    • How Can You Improve Email Deliverability
    • Best Practices for Higher Deliverability & Engagement
    • Sending Domain
      • GoDaddy
      • Hostinger
    • Google & Yahoo Sender Requirements
    • How Customer's Email Address is captured?
    • How Retainful Tracks Conversions with Coupon Codes?
    • How to delete a Bounce-back email or a failed email address?
    • How Was My Store Account Deleted?
    • How to insert coupon codes in automation emails?
    • How Can You Use Google Fonts in Retainful Email Templates?
  • Developers
    • Getting started
    • Authentication
    • Contacts
    • Lists
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On this page
  • Step 1: Update the Retainful Plugin
  • Step 2: Reconnect the Retainful Plugin
  • Step 3: Verify Webhooks Configuration
  • Step 4: Adjust Order Status Settings

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  1. HOW TO's

How to Resolve Cart Recovery Emails Sent After Order Placement

In this article, we provide a step-by-step guide to troubleshoot and resolve the issue of cart recovery emails being sent after an order has been placed.

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Last updated 3 months ago

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If you're experiencing an issue where customers receive cart recovery emails even after placing an order, please follow the steps outlined below to ensure that your Retainful plugin is correctly configured and your webhooks are properly set up.

Step 1: Update the Retainful Plugin

  1. Log in to your .

  2. Navigate to Plugins.

  3. Locate the Retainful plugin.

  4. Ensure the Retainful plugin is updated to the latest version.

If an update is available, click on Update Now.

Step 2: Reconnect the Retainful Plugin

  1. Go to your WordPress dashboard.

  2. Navigate to Retainful -> Connection.

  3. Click the Re-connect button.

Step 3: Verify Webhooks Configuration

  1. Go to your WordPress dashboard.

  2. Navigate to WooCommerce -> Settings -> Advanced -> Webhooks.

  3. Ensure you see two webhooks:

  • Retainful Order Create

  • Retainful Order Update

If the Webhooks Are Missing:

  1. Go to your WordPress dashboard.

  2. Navigate to Plugins.

  3. Find the Retainful plugin.

  4. Deactivate the plugin by clicking Deactivate.

  1. Reactivate the plugin by clicking Activate.

This action should recreate the webhooks if they were deleted or not added.

If the issue persists, please follow the steps below,

Step 4: Adjust Order Status Settings

For the payment options such as “invoice” or “cash-on-delivery”, which result in the order status being marked as “Pending” or “On Hold,” these will be classified as abandoned carts. Therefore, it’s necessary to modify the settings in Retainful accordingly.

  1. In your WordPress dashboard, go to Retainful -> Settings.

  2. Find the “Consider on hold order status as abandoned cart”.

  3. Set this field to NO and click 'Save.

This setting ensures that orders with the "On Hold" status do not trigger the abandoned cart workflow.

Need More Help in setting up Retainful?

We’re here to make things easier for you!

  • Schedule a Call: Still stuck or need a hands-on walkthrough?

Email Us: Reach out anytime at .

, and we’ll guide you step-by-step.

support@retainful.com
Book a quick session with our support team
Retainful dashboard
Re-connect
Woocommerce settings
Navigating Webhooks for Retainful
Retainful Webhooks
Deactivate Retainful