Abandoned Cart Recovery Emails

Learn how to create an Abandoned Cart Recovery Email Campaign to recover lost sales in your store.

What is an Abandoned Cart?

When a customer adds a product to the cart at your online store but doesn't complete the purchase, that cart can be considered an abandoned cart. Sending automated abandoned cart recovery email reminders is the most effective and hassle-free method for making customers come back to the store and recover their abandoned carts.

Why Abandoned Cart Emails are Important?

  1. Increased revenue: About 70% of the carts get abandoned for various reasons. That is 7 out of 10 carts get abandoned. But a simple email reminder with a small discount is all required to recover the lost sales and get the customers to come back and complete their purchase. This helps increase the revenue for the store.

  1. Customer Engagement: Abandoned Cart Recovery emails have the highest open rates. More than 60% of the customers open the abandoned cart recovery emails, and at least 30% of the customers click the recovery links.

  2. Increased Productivity: Once configured, Abandoned Carts Recovery emails are sent on their own, automatically. The automation allows you to focus on other tasks and become more productive.

How to Set Up an Abandoned Cart Recovery Automation Workflow

Ready to recover abandoned carts and boost conversions?

Retainful comes with a pre-built workflow template for abandoned carts—reclaim lost sales with automated reminders.

  1. Go to the Retainful dashboard -> Automation and create a new workflow.

  2. Click Pre-built Workflow and select the Abandoned Cart Recovery template.

  3. Give your workflow a name like “Abandoned Cart Recovery” so it’s easy to find later.

1. Setting Up Workflow - Trigger & Rules

Set the trigger option based on your preferences to customize when your abandoned cart email series is sent.

Trigger Settings
Trigger Settings

Choose a Trigger Block - This could be when a customer starts the checkout process but doesn’t complete it.

  1. Enter Days: Set the number of days for orders to enter the workflow and click ‘Add’.

  2. Skip if Already Entered: Select ‘Skip if the customer entered the workflow in the last’ and specify the number of days.

  3. Add Entry Rules: Click the Entry Rule and Add Rules to customize the criteria for entry.

This ensures that only eligible customers are included in the workflow.

Entry Rule

2. Adding a Time Delay for the First Email

Wait for blocks in your abandoned cart recovery automation to help control the timing between emails, ensuring a strategic and engaging follow-up sequence.

They allow customers enough time to reconsider their purchase before receiving additional reminders.

3. Customizing Your Email Template

Craft an engaging email draft for each block in your automation workflow. Personalize the content to reflect your brand’s tone and style while addressing the customer’s specific actions,

1. Email Block

Email Block

Once you’re done with the customization, click the “Edit content” button.

Edit Content

2. Cart recovery URL

Abandoned Cart Recovery URL

After you’re done, click “Save” at the top-right corner of the page.

3. Configure Coupon in Email Template

Configure the coupon code block to your email template to ensure it’s visible and easy for customers to apply during checkout.

Configure coupon code in Email Template
Testing Email Template

4. Sending the First Email

Send a friendly reminder email to customers who abandoned their cart, encouraging them to complete their purchase.

First Email

5. Generating a Unique Coupon Code

Set up coupon generation within your abandoned cart email series to encourage customers to complete their purchases.

Choose the type of coupon you want to generate, such as:

  • Percentage discount (e.g., 10% off)

  • Fixed amount discount (e.g., $5 off)

  • Free shipping or other special offers

You can also set specific conditions for coupon usage, such as a minimum cart value or expiry date.

This ensures that each customer gets a personalized incentive to complete their purchase through your abandoned cart recovery emails.

6. Adding a Time Delay for the Second Email

Add a second delay to ensure proper spacing between emails in the sequence.

7. Sending second cart reminder email after 1 day

Send a friendly reminder email to customers who abandoned their cart, encouraging them to complete their purchase with a Coupon Code

8. Adding the Final Time Delay to the Automation Sequence

Add a final delay to ensure proper spacing before sending the last reminder email.

Final Delay Wait Sequence

9. Sending the Final Email

Send the final reminder email to the customer, urging them to complete their purchase before the cart expires or the offer ends.

Final Reminder Email

10. Test Your Workflow

  • Send yourself a test email to ensure everything looks perfect on both desktop and mobile.

  • Double-check your timing and triggers.

11. Go Live

  • Once everything looks good, hit Start Workflow and watch your emails work magic.

Best Practices for Abandoned Cart Recovery

By default, the eCommerce platforms (be it WooCommerce or Shopify) do not offer an effective abandoned cart recovery solution.

The single email reminder from eCommerce platforms (be it WooCommerce or Shopify) is not effective enough to recover the lost revenue.

1. Number of Emails

According to several studies and our research of analyzing over 1000+ stores, it has been found that an effective Abandoned Carts Recovery Workflow with at least 3 to 5 email reminders can help recover at least 10 to 20% of the lost sales.

2. Order of Emails

A successful email workflow to recover abandoned carts should have at least 3 to 5 emails, sent at well-timed intervals. Each email in the sequence should focus on different aspects.

3. Content of the Emails

The success of an Abandoned Cart Recovery email vastly depends on the content of the email. An effective email should have an engaging subject line, personalized content, and a single call to action.

Engaging Subject The subject line needs to be interesting enough to get the recipient to open the email. Including a promotional offer, some humor, or a question can help capture the customer’s attention and get a click. Avoid lengthy subject lines. A simple one like "Forgot something?" will ensure a better open rate.

Personalization The email should be tailored to the recipient. For example, include the items that were left in their cart and other personal information, such as their name.

4. Call-to-Action

The email should encourage customers to complete their purchases. For example, the CTA might be something like "Complete your purchase", "Return to Cart" or "Resume Your Order."

5. Compelling Copy

The copy should be concise and persuasive. Pair short action-oriented copy with images and other rich media to keep the customer’s attention on the desired action (e.g., A purchase).

Creating a series of emails in the workflow

Creating a Series of Emails in the Workflow

FAQ

1. When will customers exit the abandoned cart recovery workflow?

Customers will automatically exit the abandoned cart recovery workflow if they meet any of the following criteria:

  • Completed the checkout

  • Unsubscribed from receiving emails

  • Recovered the cart

  • Completed their path in the workflow

2. When is a cart considered recovered?

For example, if the customer clicks a recovery link from a Retainful email and completes the order, Retainful will mark the order as recovered and display a record in the Retainful dashboard under Metrics. A cart will also be considered recovered if the customer places an order using the coupon code sent in the abandoned cart recovery emails.

3. When will abandoned cart recovery emails not be sent?

Abandoned cart recovery emails will not be sent if ANY of the following conditions are met:

  • The visitor did not provide an email address while abandoning the cart.

  • You do not have at least one active abandoned cart recovery workflow at the time of cart creation.

  • The cart is empty or has no line items.

  • The customer has unsubscribed from earlier email reminders.

  • You have reached your free plan limit (e.g., 300 contacts in the free plan).

  • The customer placed a successful order on their own in a different session/device after abandoning the cart.

4. Is it possible to recover guest carts?

If a customer didn't submit their email address on the checkout page while abandoning the cart, the cart will be considered a ‘Guest’ cart in Retainful and cannot be recovered. For WooCommerce stores, you may consider using Retainful’s Add-to-cart email collection popup or Exit intent popup to capture customer email addresses before they leave the store.

5. Where can I find the sent abandoned cart recovery emails?

You can find the sent abandoned cart recovery emails in your Retainful dashboard under MetricsOutbox. Use the workflow filter on the right to filter the sent emails by workflow name.

6. Where can I check the performance of the abandoned cart recovery workflow?

Go to your Retainful dashboard → Automations → Find the abandoned cart recovery workflow and click on the Analytics icon next to the Edit Flow button to view the workflow's performance.

7. Where can I find the list of recovered carts?

To find the list of recovered carts, go to your Retainful dashboard → MetricsCart Activity, and select ‘Recovered Carts’ from the filter. You can also view recovered carts in your Retainful dashboard → MetricsConversions.

8. How many abandoned cart recovery emails should I send?

To recover up to 10–20% of abandoned carts, you should send at least 3 to 4 emails in the workflow. For more details, you can check out our blog post on how many abandoned cart recovery emails you should send.

9. Can I send abandoned cart recovery emails for carts tracked before installing Retainful?

Retainful records abandoned, live, and recovered carts only after installation on your store. Therefore, it is not possible to send abandoned cart recovery emails for carts tracked before installing Retainful.

10. How can I send abandoned cart recovery emails only if specific products are abandoned?

Click on the Trigger block and then click on the Trigger rule on the right to add product name or product ID trigger rules for the abandoned cart recovery workflow. For example, if you want to send recovery emails only if a customer abandons a product named ‘Laptop,’ set up trigger rules like:

  • Product Name is ‘Laptop’

11. Can I import and use abandoned cart recovery email templates from other tools?

It’s not possible to import email templates from other tools. You can only create and use email templates within Retainful’s drag-and-drop email editor.

12. Is it possible to send abandoned cart recovery emails in different languages?

Yes, it is possible. If you have a multilingual store, you can use the trigger rule or conditional split rule in the workflow editor to trigger the workflow based on customers' language preferences.

13. Can I send abandoned cart recovery emails for failed, on-hold, and cancelled orders?

For WooCommerce, you have the option to consider failed, on-hold, and cancelled order statuses as abandoned carts. You can enable this option in your WordPress dashboard → RetainfulSettings. When enabled, abandoned cart recovery emails will be sent for these order statuses.

14. Can I manually add a customer to a live abandoned cart recovery workflow?

It’s not possible to manually add customers to a live automation workflow

The next automation is Thank you Emails, which help to thank the customers after their purchase to express gratitude, build trust, and encourage repeat purchases.

Last updated

Was this helpful?