Shortcodes for reference
Retainful lets you personalize your emails with the help of shortcodes. For example, you can include the name of the customer in the subject / body of the email using the short code.
So when an email is sent to the customer, the short code will be replaced with his name automatically.
IMPORTANT: Short codes should always have "TWO" open curly braces and two closing curly braces.
Example: {{example_shortcode}}
List of Short codes
Here is a list of popular short codes that you can use in both the Subject Lines and Email body
Customer
{{customer_name}} - Name of the customer (only if the customer provided one)
{{customer.email}} - The email address used by the customer at the checkout.
{{customer.phone}} - The phone number entered by customer at the checkout would be returned.
Cart / Order
{{abandoned_checkout_url}}- This will include a unique recovery link for the cart in the abandoned cart emails only. This redirects the customer to the store, recovers the cart and lets the customer to finish the order{{abandoned_checkout_url_with_coupon_code}}-Same as the{{abandoned_checkout_url}}. But if you used the coupon block to offer a coupon code, then this will apply the coupon code automatically in the cart / checkout. If no coupon block found, this will still work like the {{abandoned_checkout_url}} short code{{retainful_coupon}}- Displays the coupon code generated by the coupon block in the email editor. See more{{order_number}}- The order number (applicable only for WooCommerce platform){{order_status}}- Order status (available only in post purchase emails. For abandoned carts, this value may not be available all the time){{woocommerce_totals.total_price}}- Grand total (applicable only for WooCommerce platform){{subtotal_price}}- Order subtotal (applicable only for WooCommerce platform){{woocommerce_totals.total_tax}}- Total tax amount (applicable only for WooCommerce platform){{woocommerce_totals.total_discounts}}- Total discount applied (applicable only for WooCommerce platform){{woocommerce_totals.total_shipping}}- Total shipping amount (applicable only for WooCommerce platform){{completed_at | date: "%Y-%m-%d"}}- Order date (applicable only for WooCommerce platform) [NOTE: Since there are multiple dates that WooCommerce maintains (order creation date, paid date, completed (fulfilled date)), we only capture the "paid date" as the order date.]{{payment_method.name}}- Payment method (applicable only for WooCommerce platform)
Billing Address
{{billing_address.first_name}} - First Name of the customer
{{billing_address.last_name}} - Last Name of the customer
{{billing_address.city}} - The city chosen by the customer at the billing address.
{{billing_address.country}} - Country selected in billing address.
{{billing_address.zip}} - Zip code mentioned at the billing address.
{{billing_address.address1}} - The street address mentioned at the billing address is called address1. That information would be returned.
{{billing_address.address2}} - The extra information entered in the street address part is collected as address2.
{{billing_address.province}} - The state/province chosen at the billing address.
{{billing_address.province_code}} - The two letter code of the selected province.
{{billing_address.country_code}} - The two letter code of the selected country.
Shipping address
{{shipping_address.lastname}} - Last name of the customer in the shipping address.
{{shipping_address.name}} - Customer's name - both the first name and the last name.
{{shipping_address.city}} - The city chosen by the customer at the shipping address.
{{shipping_address.country}} - Country selected in shipping address.
{{shipping_address.zip}} - Zip code mentioned at the shipping address.
{{shipping_address.address1}} - The street address mentioned at the shipping address is called address1. That information would be returned.
{{shipping_address.address2}} - The extra information entered in the street address part is collected as address 2.
{{shipping_address.province}} - The state/province chosen at the shipping address.
{{shipping_address.province_code}} - The two letter code of the selected province.
{{shipping_address.country_code}} - The two letter code of the selected country.
Shop / Store
{{shop.name}} - This will return the name of the shop.
{{shop.email}} - Shows the shop's email address specified in your Woocommerce store settings.
{{shop.address}} - Displays the shop's address mentioned in your Woocommerce store settings.
{{shop.domain}} - The shop URL would be returned.
{{shop.address1}} - The address line 1 parameter of your Woocommerce store address would be returned.
{{shop.address2}} - The address line 2 parameter of your Woocommerce store address would be returned.
{{shop.currency}} - The default currency of the store.
{{shop.city}} - The city chosen at the shop's address.
{{shop.zip}} - The zip code mentioned in the shop address.
{{shop.province_code}} - The two letter code of the chosen province.
{{shop.country_code}} - The two-letter code of the country chosen in the store address.
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