How to delete a Bounce-back email or a failed email address?
To delete bounce-back or failed email addresses, identify them through your email platform’s bounce report. Remove or correct invalid addresses to ensure better email deliverability. Using email valid
Step 1: Creating the List in the Audience Section Go to Retainful Dashboard > Audience > Go to List Section > Create a List
Step 2: After creating a list, click on "Add By Condition."
Add Contacts > Add by condition
Step 3: Selecting a group of 'Email Campaign Properties'
Add Condition Group > Select Group > Email Campaign Properties
Step 4: Adding the Rule for Email Campaign Properties Click on 'Add Rule' > Campaign Email Status > is > Failed > is in the Last > 365 days
Step 5: Selecting the Bounced or Failed Emails Click View Matched Contact
Add all 'x' contacts that have failed in the email campaign.
All the contacts will be displayed.
Step 6: Deleting the Bounced or Failed Emails in the List Go to the Audience section > Bulk Delete
Select the list to delete that you have created before, which has the list of failed contacts or bouncing email addresses.
Click the Delete All option
The same process applies when you want to remove bounce-back emails and failed email addresses in automation properties
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