How to delete a Bounce-back email or a failed email address?

To delete bounce-back or failed email addresses, identify them through your email platform’s bounce report. Remove or correct invalid addresses to ensure better email deliverability. Using email valid

Step 1: Creating the List in the Audience Section ​ Go to Retainful Dashboard > Audience > Go to List Section > Create a List

Creating the List in the Audience Section

Step 2: After creating a list, click on "Add By Condition."

Add Contacts > Add by condition

Add By Condition

Step 3: Selecting a group of 'Email Campaign Properties'

Add Condition Group > Select Group > Email Campaign Properties

Email Campaign Properties

Step 4: Adding the Rule for Email Campaign Properties ​ Click on 'Add Rule' > Campaign Email Status > is > Failed > is in the Last > 365 days

Adding Rule

Step 5: Selecting the Bounced or Failed Emails ​ Click View Matched Contact

View Matched Contacts

Add all 'x' contacts that have failed in the email campaign.

Adding all Contacts

All the contacts will be displayed.

All the contacts will be Displayed Here

Step 6: Deleting the Bounced or Failed Emails in the List ​ Go to the Audience section > Bulk Delete

Bulk Delete

Select the list to delete that you have created before, which has the list of failed contacts or bouncing email addresses.

Select the List Delete

Click the Delete All option

All the Contacts will be Deleted

The same process applies when you want to remove bounce-back emails and failed email addresses in automation properties

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