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Plans

Retainful has a Free plan to get started and a Pro plan for growing stores. Plans differ mainly in monthly email volume and feature access. See your current plan and what’s included under Settings → Billing → Overview.

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How usage works

Your plan includes a monthly email allowance. Every campaign and automation email counts toward it; the usage indicator in the app shows where you stand this month.
  • Approaching the limit? Retainful warns you in advance.
  • Need more in a heavy month? Additional email credits can top you up without changing plans.
  • Usage resets at the start of each billing cycle.
Track the details under Settings → Billing → Account Usage.

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Payment methods

Subscriptions are billed by card through Stripe. Upgrade from Settings → Billing → Overview — you’ll go through a secure checkout, and your plan activates immediately. Invoices appear under Payment History.

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Invoices

Every charge — subscription and credit top-ups — is listed under Settings → Billing → Payment History with downloadable invoices for your accounting.

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Cancel or downgrade

You can cancel your subscription from the billing page. Your paid features remain active until the end of the period you’ve paid for, after which the organization moves to the Free plan. You can reactivate a cancelled subscription any time before the period ends.
Cancelling your subscription doesn’t delete your data — your contacts, automations, and history stay intact on the Free plan (within its limits).