Automation Exit Rules
Learn how to use Exit rules in the automation
For abandoned cart workflows, customers will exit from a workflow if they match any of the following criteria:
  • Successfully completed the checkout [or]
  • Unsubscribed from receiving emails [or]
  • Recovered cart [or]
  • Completed their paths in the workflow
For post purchase workflows, customers will exit from a workflow if they match any of the following criteria:
  • Unsubscribed from receiving emails [or]
  • Completed their paths in the workflow [or]
  • Matched the exit rules
The last criteria mentioned above is exclusively available only in ‘Post purchase’ workflows.
To set up exit rules for your post purchase workflow, just click on the ‘Trigger’ block, on the right side you will find the Exit rule settings.
Setting up Exit rules in automation
You can set up the exit rules based on the number of orders placed by the customer entirely or based on the number of orders placed by the customer since the start of the workflow.
You can add multiple rules in a single split and combine them with either AND or OR operator.
Last modified 1mo ago
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